أسئلة & الإجابات

Once you have placed an order, the shipping method should not be altered. لكن, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

When your item is shipped, your website background will automatically update to the shipped status and attach the tracking number. At the same time, we will send a notification email to your registered email address. We will update the tracking information on your account.

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

Our handling time is 3 business days. This means that your item(س) will generally be sent out in 3 business days.

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. لكن, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Product prices include shipping. Customs clearance may be involved in some areas, and the buyer will clear customs by himself

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

If the items are detained by Customs, the buyer is responsible for clearance of the items.

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

1）. Machine with the default configuration：

CN Warehouse: 7-10 أيام عمل
Oversea Warehouse: 3-5 أيام عمل

2）. Customized Machine (Only Support Shippment From China Warehouse)

The average period of production: More than 7 أيام عمل
شحن: 7-10 أيام عمل
(Notification: Customs clearance inspections will cause delays 2-3 days in logistics）

Shipping is free on all ComMarker orders.

Please remove all documents of lightburn on your computer, and re-install drive and software of Ezcad.

Please contact our support@commarker.com,and advise the SN number of your machine. It is under the laser path, near to the lens.
Drive and software will be sent to you again.

الرجاء تشغيل تمكين PWM في Lightburn. ومن ثم يمكنك ضبط التردد كما تريد.

“1. ضمان&سياسة العائدات: https://commarker.com/warranty-and-return/

2. سياسة الشحن: https://commarker.com/shipping-handling-2/

3. الية الدفع :https://commarker.com/payment-methods/”

الإلغاء قبل الدفع

إذا لم تكن قد دفعت لطلبك بعد, فلا داعي للاتصال بنا لإلغائه. لا نقوم بمعالجة الطلبات حتى يتم استلام دفعة مطابقة للطلب. إذا مضى على طلبك أكثر من أسبوع ولم يتم دفعه بعد, أنت لن تكون قادرة على “اعادة تفعيل” ذلك عن طريق إرسال الدفع, لأن أسعار العناصر الفردية قد تغيرت, جنبا إلى جنب مع تحويلات العملة وأسعار الشحن. ستحتاج إلى إرسال الطلب مرة أخرى باستخدام عربة تسوق جديدة.

سحب الطلب بعد الدفع

If you have already paid for an order and want to cancel it, please contact our Customer Service Department as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department and we will process the updated order; there is usually no additional fee for this service.

We pride ourselves in the quality and fit of our clothes. All the Women’s Clothing that we sell are designated as OSRM (Other Special Regulated Materials) و, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.

Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 15 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, وتقع على عاتق المشتري مسؤولية فحص المنتج عند وصوله للتأكد من خلوه من أي عيوب أو مشاكل. لن يتم قبول استرداد البضائع التالفة بسبب إهمال العميل أو العناصر التي لا تحمل علاماتها.

سوء الشحن:

سنقوم باستبدال منتجك في الحالات التي لا يتطابق فيها المنتج الذي تم شراؤه مع المنتج المطلوب. For instance, ليس اللون الذي طلبته (لن يتم استبدال اختلافات اللون الملحوظة بسبب شاشة الكمبيوتر الخاص بك), أو أن العنصر الذي استلمته لا يتطابق مع النمط الذي طلبته.

يرجى الملاحظة:

يجب إرجاع كافة العناصر التي تم إرجاعها واستبدالها في الداخل 15 الأيام التقويمية. لن تتم عمليات الإرجاع والاستبدال إلا للمنتجات المؤهلة. نحن نحتفظ بالحق في رفض إرجاع واستبدال أي قطعة تم ارتداؤها, تالف, أو تمت إزالة العلامات. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service, please provide us with the following information:

a. The original order number

b. The reason for the exchange

c. Photographs clearly showing the problem with the item

d. Details of the requested replacement item: the item number, the name and color

e. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(س) to us. Once we have received the item(س), we will confirm the RMA information you have provided and review the condition of the item(س). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.