Having trouble with your ComMarker Q1 laser engraver? This comprehensive guide covers common issues and solutions, from driver installation problems to LightBurn software setup.
جدول المحتويات
س1: Driver Installation Unsuccessful
- Use Licensed Windows OS: Ensure you’re using a licensed Windows operating system. Try installing the driver on another computer if issues persist.
- Check Data Cable: Replace the data cable with a magnetic-proof one if possible.
- Port and Connection Issues: Front USB ports on desktop cases can be easily damaged. Use the rear port or a different computer.
- Machine and Cable Status: Ensure the machine is powered on, عدم الضغط على زر الطوارئ, and the data cable is connected.
- اتصل بالدعم: Reach out to our after-sales support team via email for further assistance.
Q2: Incorrect Driver in Device Manager
- This can occur if another driver, مثل برنامج تشغيل LightBurn, تم تثبيته. Uninstall the incorrect driver and delete all related files.
س3: USB Flash Drive Issues
- Download Drivers and Software: Visit ComMarker’s official website to download the latest Q1 driver and software.
- اتصل بالدعم: إذا استمرت المشكلة, contact our after-sales team via email.
س 4: Red Light Preview But No Marking
- ضبط البعد البؤري: الرجوع إلى الخطوة 4 of the operating instructions for debugging methods.
- اتصل بالدعم: For additional help, contact our after-sales team via email.
س5: Software in Demo Mode or Missing Dongle
- Ensure the machine is powered on and connected to the computer.
س6: Inconsistent Preview and Engraving Area
- استيراد ملف المعايرة: Use the calibration file provided on the USB drive. Follow step 3 من تعليمات التشغيل.
- ضبط إعدادات الضوء الأحمر: في “المعلمة (F3),” يُعدِّل “الإزاحة X” و “إزاحة Y” based on measurement deviations.
- Further Assistance: Contact after-sales support if needed.
س7: Changing Physical Marking Area
- Use the “مجال” settings under “المعلمة (F3)” to adjust “الإزاحة X,” “إزاحة Y,” أو “زاوية” حسب الحاجة.
Q8: Canvas Board Not Displaying Imported Content
- انقر فوق “Practical Center” button to center the content.
س9: Deteriorating Laser Performance
- عدسة المجال النظيف: Use a clean cloth to wipe the lens, as contamination can weaken the laser.
- Replace Lens: If contamination is severe, a new lens may be necessary.
س10: Suitable LightBurn Software Version for ComMarker Q1
- For gantry-type system users, purchase “Add Galvo devices to existing license key.” خلاف ذلك, choose the “لايت بيرن – Galvo license key.”
