Having trouble with your ComMarker Q1 laser engraver? This comprehensive guide covers common issues and solutions, from driver installation problems to LightBurn software setup.
Índice
1º trimestre: Driver Installation Unsuccessful
- Use Licensed Windows OS: Ensure you’re using a licensed Windows operating system. Try installing the driver on another computer if issues persist.
- Check Data Cable: Replace the data cable with a magnetic-proof one if possible.
- Port and Connection Issues: Front USB ports on desktop cases can be easily damaged. Use the rear port or a different computer.
- Machine and Cable Status: Ensure the machine is powered on, o botão de emergência não foi pressionado, and the data cable is connected.
- Contate o suporte: Reach out to our after-sales support team via email for further assistance.
2º trimestre: Incorrect Driver in Device Manager
- This can occur if another driver, como o driver LightBurn, está instalado. Uninstall the incorrect driver and delete all related files.
3º trimestre: USB Flash Drive Issues
- Download Drivers and Software: Visit ComMarker’s official website to download the latest Q1 driver and software.
- Contate o suporte: Se o problema persistir, contact our after-sales team via email.
4º trimestre: Red Light Preview But No Marking
- Ajustar distância focal: Consulte a etapa 4 of the operating instructions for debugging methods.
- Contate o suporte: For additional help, contact our after-sales team via email.
Q5: Software in Demo Mode or Missing Dongle
- Ensure the machine is powered on and connected to the computer.
Q6: Inconsistent Preview and Engraving Area
- Importar arquivo de calibração: Use the calibration file provided on the USB drive. Follow step 3 das instruções de operação.
- Adjust Red Light Settings: Em “Parâmetro (F3),” ajustar “Deslocamento X” e “Deslocamento Y” based on measurement deviations.
- Further Assistance: Contact after-sales support if needed.
Q7: Changing Physical Marking Area
- Use the “Campo” settings under “Parâmetro (F3)” to adjust “Deslocamento X,” “Deslocamento Y,” ou “Ângulo” conforme necessário.
P8: Canvas Board Not Displaying Imported Content
- Clique no “Practical Center” button to center the content.
Q9: Deteriorating Laser Performance
- Lente de campo limpo: Use a clean cloth to wipe the lens, as contamination can weaken the laser.
- Replace Lens: If contamination is severe, a new lens may be necessary.
Q10: Suitable LightBurn Software Version for ComMarker Q1
- For gantry-type system users, comprar “Add Galvo devices to existing license key.” De outra forma, choose the “LightBurn – Galvo license key.”
