Having trouble with your ComMarker Q1 laser engraver? This comprehensive guide covers common issues and solutions, from driver installation problems to LightBurn software setup.
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Q1: Driver Installation Unsuccessful
- Use Licensed Windows OS: Ensure you’re using a licensed Windows operating system. Try installing the driver on another computer if issues persist.
- Check Data Cable: Replace the data cable with a magnetic-proof one if possible.
- Port and Connection Issues: Front USB ports on desktop cases can be easily damaged. Use the rear port or a different computer.
- Machine and Cable Status: Ensure the machine is powered on, el botón de emergencia no está presionado, and the data cable is connected.
- Soporte de contacto: Reach out to our after-sales support team via email for further assistance.
Q2: Incorrect Driver in Device Manager
- This can occur if another driver, como el controlador LightBurn, esta instalado. Uninstall the incorrect driver and delete all related files.
Q3: USB Flash Drive Issues
- Download Drivers and Software: Visit ComMarker’s official website to download the latest Q1 driver and software.
- Soporte de contacto: Si el problema persiste, contact our after-sales team via email.
Q4: Red Light Preview But No Marking
- Ajustar la distancia focal: Consulte el paso 4 of the operating instructions for debugging methods.
- Soporte de contacto: For additional help, contact our after-sales team via email.
Q5: Software in Demo Mode or Missing Dongle
- Ensure the machine is powered on and connected to the computer.
Q6: Inconsistent Preview and Engraving Area
- Importar archivo de calibración: Use the calibration file provided on the USB drive. Follow step 3 de las instrucciones de funcionamiento.
- Ajustar la configuración de la luz roja: En “Parámetro (F3),” ajustar “Desplazamiento X” y “Compensación Y” based on measurement deviations.
- Further Assistance: Contact after-sales support if needed.
P7: Changing Physical Marking Area
- Utilice el “Campo” settings under “Parámetro (F3)” to adjust “Desplazamiento X,” “Compensación Y,” o “Ángulo” según sea necesario.
P8: Canvas Board Not Displaying Imported Content
- Haga clic en el “Centro Práctico” button to center the content.
P9: Deteriorating Laser Performance
- Lente de campo limpio: Use a clean cloth to wipe the lens, as contamination can weaken the laser.
- Replace Lens: If contamination is severe, a new lens may be necessary.
Q10: Suitable LightBurn Software Version for ComMarker Q1
- For gantry-type system users, compra “Add Galvo devices to existing license key.” De lo contrario, choose the “Quemar luz – Galvo license key.”
