Having trouble with your ComMarker Q1 laser engraver? This comprehensive guide covers common issues and solutions, from driver installation problems to LightBurn software setup.
目录
Q1: Driver Installation Unsuccessful
- Use Licensed Windows OS: Ensure you’re using a licensed Windows operating system. Try installing the driver on another computer if issues persist.
- Check Data Cable: Replace the data cable with a magnetic-proof one if possible.
- Port and Connection Issues: Front USB ports on desktop cases can be easily damaged. Use the rear port or a different computer.
- Machine and Cable Status: Ensure the machine is powered on, 紧急按钮未被按下, and the data cable is connected.
- 联系支持人员: Reach out to our after-sales support team via email for further assistance.
Q2: Incorrect Driver in Device Manager
- This can occur if another driver, 例如 LightBurn 驱动程序, 已安装. Uninstall the incorrect driver and delete all related files.
第三季度: USB Flash Drive Issues
- Download Drivers and Software: Visit ComMarker’s official website to download the latest Q1 driver and software.
- 联系支持人员: 如果问题仍然存在, contact our after-sales team via email.
第四季度: Red Light Preview But No Marking
- 调整焦距: 参考步骤 4 of the operating instructions for debugging methods.
- 联系支持人员: For additional help, contact our after-sales team via email.
Q5: Software in Demo Mode or Missing Dongle
- Ensure the machine is powered on and connected to the computer.
Q6: Inconsistent Preview and Engraving Area
- 导入校准文件: Use the calibration file provided on the USB drive. Follow step 3 操作说明的.
- Adjust Red Light Settings: 在 “范围 (F3),” 调整 “偏移 X” 和 “偏移 Y” based on measurement deviations.
- Further Assistance: Contact after-sales support if needed.
Q7: Changing Physical Marking Area
- 使用 “场地” settings under “范围 (F3)” to adjust “偏移 X,” “偏移 Y,” 或者 “角度” 根据需要.
Q8: Canvas Board Not Displaying Imported Content
- Click the “Practical Center” button to center the content.
Q9: Deteriorating Laser Performance
- 洁净场镜头: Use a clean cloth to wipe the lens, as contamination can weaken the laser.
- Replace Lens: If contamination is severe, a new lens may be necessary.
Q10: Suitable LightBurn Software Version for ComMarker Q1
- For gantry-type system users, 购买 “Add Galvo devices to existing license key.” 否则, choose the “光烧 – Galvo license key.”
